Privacy Policy

1. Commitment to Privacys

At Guru Vastra, we hold your trust with the highest regard. We are dedicated to maintaining the privacy and security of the personal information you share with us. This policy details how we gather, utilize, protect, and handle your data when you visit or make a purchase from our e-commerce platform.

2. Information We Collect

We collect essential information to process orders and improve your shopping experience, including:

• Personal Identity: Your full name, email address, telephone number, and customer account profile details.
• Order Details & Delivery: Shipping and billing addresses snapshotted during checkout to facilitate logistics.
• Authentication: Firebase phone OTP tokens and social OAuth integration profiles (Google/Facebook) used to secure your account logins.
• Interaction Metadata: Device details, browser agents, transaction histories, and IP addresses used to process checkout securely and prevent fraud.

3. How We Use Your Information

We process your personal information strictly to fulfill our contract with you and serve you better, specifically to:

• Authenticate customer accounts, process product checkouts, and generate tax-compliant GST invoices.
• Synchronize parcel details with our courier gateway (Delhivery B2C Logistics) to manage safe shipping, reverse pickups, and return deliveries.
• Manage prepaid payment transaction flows through secure integrations with Zoho Payments and Stripe.
• Send critical transactional emails and SMS notifications (order confirmation, shipping updates, credit notes).
• Analyze platform performance, troubleshoot system errors, and safeguard against security anomalies or fraudulent attempts.

4. Data Protection & Hosting Security

Your personal information is hosted on an isolated, highly secure VPS (Virtual Private Server) protected by state-of-the-art firewalls (CloudPanel and Cloudflare Proxy).

All database records are heavily isolated, and we employ transactional database locks to safeguard critical operations. We do not store full credit/debit card numbers on our server; all payment transactions are securely handled directly by PCI-compliant payment gateways.

5. Information Sharing & Third-Parties

We never sell, rent, or trade your personal information. We share your data only with selected third-party partners to provide core services necessary to run our shop:

• Logistics Providers: Delhivery (to handle shipment bookings and track reverse pickups).
• Payment Gateways: Zoho Payments and Stripe (to process transactions securely).
• Core Services: E-mail and transactional messaging gateways to send notifications.

6. Your Rights & Choices

As a Guruvastra customer, you hold comprehensive rights regarding your personal information:

• You can update your profile name, email, and address book snapshot at any time inside your customer dashboard.
• You have the right to request a full copy of your transaction histories and invoices.
• You can request account deactivation and data purging by contacting us directly through official customer support channels.

7. Contact Us

For any questions, compliance requests, or data privacy inquiries, please contact our support team or reach out to the founder directly through our WhatsApp secure gateway.

Guru Vastra Headquarters:
Office No. 203, Block B-4, Indore Bicholi Hapsi Road,
Indore, Madhya Pradesh, India - 452016